Terms
Jetwren terms of use
These terms explain what you can expect from Jetwren and what we expect from you. They cover the Jetwren apps for iPhone and Android, the website at jetwren.com (including the web flight tracker, shared flight pages and public Wrapped pages) and the optional Jetwren Pro subscription. By using Jetwren, you agree to them. How we handle your data is explained separately in the app privacy policy and the website privacy notice.
The short version
- Jetwren is free to use. Jetwren Pro is optional and adds extras.
- Pro renews automatically until you cancel. You cancel where you subscribed: the App Store, Google Play or jetwren.com.
- Refunds follow the rules of the store you paid through. Your legal rights as a consumer always apply.
- Flight information can be late or wrong. Always check with your airline and follow airport announcements.
- The compensation checker gives guidance, not legal advice.
1. Who we are
Jetwren is run by Muhammad Mujtaba ("we", "us"). You can reach us at support@jetwren.com. Jetwren is independent and is not affiliated with or endorsed by any airline or airport.
2. Using Jetwren
You can use Jetwren without an account. If you choose to sign in, keep your sign-in details to yourself and tell us if you think someone else is using your account. You need to be old enough to agree to these terms where you live, or have permission from a parent or guardian.
We give you a personal, non-transferable right to use the Jetwren apps and website for your own travel. Jetwren, its design, the wren and its content belong to us or the people we license them from.
If you downloaded Jetwren from the App Store, Apple's standard licence terms for apps also apply to the app. If you downloaded it from Google Play, the Google Play terms also apply to your use of the store.
3. Jetwren Pro subscriptions
Jetwren Pro is an optional subscription that adds extras. Tracking flights, alerts, sharing a flight and the compensation check stay free.
- Price. The app shows the price, the billing period and any free trial before you subscribe, in your local currency, as set by the store you buy through. Prices can differ between countries and stores.
- Payment. In the app, payment is taken by Apple or Google through your App Store or Google Play account when you confirm the purchase, or when a free trial ends. On jetwren.com, payment is handled by our payment provider, Stripe.
- Auto-renewal. Pro renews automatically at the end of each billing period, at the price you agreed to, until you cancel. On the App Store, you need to cancel at least 24 hours before the end of the current period to avoid being charged for the next one. On Google Play and jetwren.com, cancelling stops the next renewal.
- Free trials. If you start a free trial, you won't be charged until it ends. You'll get a reminder in the app shortly before it ends. If you cancel during the trial, you won't be charged.
- Price changes. If the price of your plan goes up, you'll be told in advance through the store or by email, and you can cancel before the new price applies. Where the store or the law requires your agreement to a higher price, we won't charge it without that agreement.
- If Pro ends. Nothing you've saved is deleted. You go back to the free version and its limits.
4. How to cancel
Cancel where you subscribed. Deleting the app doesn't cancel a subscription.
- iPhone (App Store): Settings → your name → Subscriptions → Jetwren Pro → Cancel Subscription. You can also open this from Jetwren under Settings → Jetwren Pro → Manage subscription.
- Android (Google Play): Google Play → your profile → Payments and subscriptions → Subscriptions → Jetwren Pro → Cancel subscription.
- jetwren.com (Stripe): sign in at jetwren.com and cancel from your account page, or email support@jetwren.com and we'll cancel it for you.
After you cancel, Pro stays on until the end of the period you've already paid for.
5. Refunds
- App Store: purchases are made with Apple, and refunds are decided by Apple under its own rules. You can request one from Apple's "Report a Problem" page.
- Google Play: purchases are made with Google, and refunds follow Google Play's refund policies. You can request one through Google Play.
- jetwren.com: email support@jetwren.com. If something went wrong, for example you were charged twice or Pro didn't work, we'll put it right.
Nothing in these terms takes away a right to cancel, a refund or a remedy that consumer law gives you where you live.
6. Flight information
Flight times, gates, delays, cancellations, maps and other flight details come from third-party flight data providers, airports and airlines. They can be late, incomplete or wrong, and alerts can be delayed or not arrive at all, for example when your phone is offline or notifications are turned off. Estimates, such as boarding times, are labelled as estimates.
Always check with your airline and follow airport announcements. The same goes for check-in times, bag rules and fees: we show what the airline publishes as best we can, but the airline's own rules and staff have the final word.
7. The compensation checker
The compensation checker gives general guidance about what you may be owed when a flight is delayed, cancelled or you are denied boarding. It is not legal advice, and it doesn't guarantee that you will be paid. Whether you're owed anything, and how much, is decided by the airline and, if it comes to it, by the relevant authority or court, based on all the facts.
You can always claim directly with the airline, for free. If you choose to use a claims company or another partner we link to, your agreement is with them, under their terms, and we may receive a fee from them. It doesn't change what you pay.
8. Sharing and public pages
When you share a flight or turn on a public Wrapped page, anyone with the link can open it. Share links with people you trust. You can turn a shared flight or a public Wrapped page off at any time in the app, and they also end on their own as explained in the app.
9. Fares, offers and other sites
Jetwren may show fares, eSIM offers and links to airlines and other sites. Prices come from our partners and can change before you book. If you book or buy through a partner, your contract is with that partner, and their terms apply. We're not responsible for other sites' content.
10. Acceptable use
Please use Jetwren fairly. You agree not to:
- scrape, copy in bulk or resell Jetwren's flight information, or use bots or scripts to get around the web tracker's daily limits;
- try to break, overload, probe or get around the security of Jetwren or our servers;
- copy, decompile or reverse engineer the apps, except where the law allows it;
- use shared pages or public Wrapped pages to mislead, harass or impersonate anyone, or to post anything unlawful;
- use Jetwren for flight operations, air traffic or any purpose where a mistake could put someone's safety at risk. It is a travel companion, not an aviation tool.
If someone misuses Jetwren, we may limit or suspend their access. If we do, we'll tell them why where we can.
11. Changes to Jetwren
We keep improving Jetwren, so features can change, and some may be removed. If we remove a paid feature that is a main reason for Pro, we'll tell you in advance and you can cancel. If we stop offering Jetwren Pro altogether, we'll refund the unused part of any period you've paid for on jetwren.com, and the stores will do the same for subscriptions bought through them, under their rules.
12. Our responsibility to you
We work hard to keep Jetwren accurate and running, but we can't promise that it will always be available, error-free or up to date. To the extent the law allows:
- Jetwren is provided "as is" and "as available";
- we're not responsible for losses caused by wrong, late or missing flight information or alerts, such as a missed flight or connection, a fee charged by an airline, or travel costs, because flight information comes from others and you should always check it with your airline;
- we're not responsible for losses that weren't foreseeable, or for business losses;
- our total responsibility to you for anything to do with Jetwren is limited to the amount you paid us for Jetwren Pro in the 12 months before the problem.
Nothing in these terms limits responsibility that the law doesn't allow us to limit, such as for death or personal injury caused by our negligence, for fraud, or your rights as a consumer under the law where you live.
13. Stopping using Jetwren
You can stop using Jetwren at any time. You can export or delete your data in the app under Settings → Privacy, as explained in the app privacy policy. Deleting your data doesn't cancel a subscription; see how to cancel.
14. The law that applies
These terms are governed by the law of the country where Jetwren's operator is established. If you use Jetwren as a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you can bring a claim in the courts there. If you have a problem, please email us first; most things can be sorted out quickly.
15. Changes to these terms
If we change these terms, we'll update the date at the top. If a change matters, for example it affects your subscription or your rights, we'll tell you in the app before it takes effect. If you don't agree, you can stop using Jetwren and cancel Pro.
16. Contact
Muhammad Mujtaba, Jetwren · support@jetwren.com
Help and support · App privacy policy · Website privacy notice