Help and support

No. Open the app, add a flight and you're set. Jetwren creates a random ID for your phone so it knows which flights to send alerts for. You can sign in later, if you want backup and sync.

Tap + on the Home screen, type the flight number (for example "ZZ 128" or "ZZ128") and pick the date. Tap the result, then Add flight. You can also tap Scan a boarding pass to read the barcode from a paper pass, a screenshot or a PDF.

Check the flight number and the date. The date is the local departure date at the airport you leave from, which can differ from your own date on overnight or long trips. You can add flights from 2 days ago up to 180 days ahead. If a flight is very new or operated by a small airline, our flight data provider may not list it yet; try again closer to the day.

Live details usually appear about a day before departure. Until then you see the schedule. Gates are often assigned only shortly before boarding, and some airports share less detail than others.

Flight status and alerts work for flights on airlines around the world that our flight data provider covers. Check-in reminders and cabin bag rules are available for a first set of budget airlines, and we add more over time. Compensation checks cover the passenger rights laws listed in the app, with more regions to come.

Yes, tracking, alerts, sharing and the compensation check are free.

No. Jetwren is independent and not affiliated with any airline or airport. Always check important information, such as check-in deadlines and bag rules, with your airline.

1. In the app, Settings → Alerts: check that alerts are on and the flight isn't muted.
2. In your phone's settings, check that notifications are allowed for Jetwren (iPhone: Settings → Notifications → Jetwren).
3. Check Quiet hours in Jetwren: alerts during quiet hours are held until they end, unless your flight leaves soon.
4. Make sure the phone has a connection. Jetwren only sends an alert when something changes, so a quiet day can simply mean nothing changed.

Gate assigned or changed, delays (and when a delay gets shorter), cancellations, diversions, departure, landing and the baggage belt, plus reminders when free online check-in opens and before it closes for supported airlines. You choose which ones in Settings → Alerts, and you can mute a single flight.

For your own flights, Jetwren shows a Live Activity on the Lock Screen (and in the Dynamic Island on iPhones that have it) from 4 hours before departure until 30 minutes after you land. Change the start time (2 to 6 hours) in Settings → Alerts → Lock screen, or turn Live Activities off there or in your iPhone's settings.

Jetwren shows what our flight data provider reports, which can occasionally lag behind or differ from the airport. If in doubt, follow the airport screens and your airline's messages. You can tell us about the flight at support@jetwren.com so we can look into it.

Open the flight and tap Share. Send the link with any messaging app. Anyone can open it in a browser to see live status and the landing time, with nothing to install.

The flight's public information only: status, times, gate and progress. Not your name, your other flights, or anything about who shared it.

Open the flight, tap Share and choose Stop sharing. Links also stop working automatically 24 hours after the flight arrives.

Open the link they sent you on your phone and tap Follow in the app, or tap +, choose Someone else's and type the flight number.

To back up your trips and settings, and to see them on another phone. It's optional. You can sign in with Apple or with Google in Settings → Back up and sync.

A sign-in ID from Apple or Google, and the email address they share with us. With Apple's Hide My Email we only see a forwarding address. We never ask for your name.

If you're signed in, install Jetwren on the new phone and sign in with the same Apple or Google account; your trips appear there. If you aren't signed in, your trips are linked to the old phone only, so sign in on the old phone first, or add the flights again on the new one.

Jetwren asks whether to combine them. Duplicates are kept once.

Settings → Account → Sign out. Your account stays, so you can sign in again later; the phone goes back to a fresh start without your trips.

In the app, Settings → Privacy → What we store lists it in plain words. In short: a random ID for your phone, push notification tokens, the flights you add or follow and your alert settings, share links you create, and, if you sign in, a sign-in ID and the email your provider shares. Boarding pass details, images, notes, your home location and claim letters stay on your phone.

No. We don't sell data, we don't show ads in the app, and we don't track you across other apps or websites.

The Jetwren app privacy policy. The website and waitlist have their own privacy notice.